Hope And Healing: Dealing With Difficult Patients Leads To Sweet Experiences

Oct 9, 2019

“He actually stood up with the gurney on his back.”
Credit Intermountain Healthcare

When a grumpy, 25-year-old jaw and throat cancer patient came in, nurse Sarah Larsen and her team made it their mission to be extra nice to him. After a few days, the patient opened up about the challenges he was going through.

Sarah and fellow nurse Jennie Wilder discuss how they make a difference to difficult patients by trying to relate to them, regardless of their attitude.

Support for programming on Utah Public Radio comes from Intermountain Healthcare, a Utah-based not-for-profit system of 23 hospitals, 160 clinics, 2,400 employed doctors and advanced practice providers, a health plans group under the name SelectHealth, and other medical services.